About

At People of Peony, we go beyond traditional support services, infusing each interaction with genuine heart-centred care.

Our passion lies in delivering not just care but a pathway to your happiest and most fulfilled life. Your well-being is our priority, and we achieve this by crafting personalised, person-centred supports that enhance and uplift your daily experiences.

Compassion, innovation, and experience are the cornerstones of our approach. We pride ourselves on our demonstrated empathy, ensuring that every interaction is marked by understanding, encouragement, and a commitment to your goals and aspirations.

Your dreams are our ambitions, and we’ve already witnessed the transformative impact of helping numerous individuals live independently, build meaningful connections, engage with the community, acquire valuable skills, and seamlessly integrate technology and equipment into their lives for a more fulfilling and joyous existence.


With People of Peony, you’re not just receiving support; you’re gaining a partner dedicated to fostering your unique journey. Together, we focus on your goals and choices, empowering you to live life on your terms. Let us guide you on a path where care is not just a service but a heartfelt commitment to your happiness and fulfilment.

Our Story

Chanell Donnolley, the passionate and caring Director of People of Peony, has always been driven by a deep-seated desire to work with people. Her journey, shaped by growing up in foster care, ignited a profound commitment to helping others. She describes this calling as something that has always been with her, a beacon of purpose that led her to a career dedicated to improving the quality of life for people.

Her personal experiences have fuelled her compassion, making her a dedicated team player with an unwavering passion for making a positive impact. Enriching the lives of others, for Chanell, is not just a job—it’s a profoundly beautiful and transformative experience. The privilege to enhance her skills in this field is, in her words, utterly rewarding, and she humbly views supporting others as a pious endeavour.

Driven by her belief in the sanctity of supporting others, Chanell founded People of Peony, a Human Services company that goes beyond the conventional. Starting as an NDIS Service provider, the company quickly expanded its services, inspired by the resilience and stories of people with disabilities. Their experiences opened Chanell’s eyes to the challenges they face, fostering a deep sense of gratitude for the participants she has had the honour to support.

Chanell embraces People of Peony’s philosophy of innovation in service delivery. The company’s ethos revolves around being person-centred and breaking free from moulds to embrace creativity. She strongly advocates for the belief that children and adults with disabilities have the same hopes and aspirations as their peers, deserving equal opportunities to fulfill their potential and shape their futures.
People of Peony isn’t just about one person; it’s a collective effort to challenge societal norms that marginalise those who differ from the perceived “norm.” Chanell envisions a world where diversity is celebrated, and everyone has an equal right to happiness, fun, importance, and informed choices.
The name “People of Peony” encapsulates this vision—it’s about creating a space for a happy life for all. The company is not just about politics, money, or red versus blue; it’s about survival and making society a better place for everyone. Chanell, driven by her father’s last words, is on a mission to change the world and uplift society as a whole.
In essence, People of Peony is a beacon of positivity, striving to make the world a more inclusive, joyful, and informed place for every individual.

Its not just a job for Chanell, it’s a mission.

She believes that every single event in life presents an opportunity to choose love over fear, to grow, and to expand. That’s why she continues to make space within the People of Peony framework, allowing for more ways to help people thrive.

Ever heard the saying you can only take others as deep as you have gone yourself? Chanell has found that to be very true.

By working on herself, she started removing blocks from her own subconscious and allowing herself to feel worthy of excelling in her career. She was then able to take her healing and coaching participants deeper into their own healing journeys because she had done so herself. She became more open to receiving love, success and happiness. Self-healing resulted in huge shifts in all areas of People of Peony. The more she healed herself, the deeper she has been able to take her healing and coaching participants on their own journeys and the better the results they have had because of the insight she has from her own healing and expansion.

This healing journey began to also change the way NDIS Disability Supports were delivered because as she healed herself, she healed others and that energy was felt all through the company meaning that even the Support Workers had their self care needs prioritised and were truly able to be held in a safe space to also grow and that then carried on to how they treated the beautiful and valued Disability participants. Everyone reaped the rewards on her inner healing journey. The impacts of her implementing a ‘love and heart centred’ approach to business made their participants also know and feel that they were a part of a family not just receiving supports from a provider.

By following the guidance from the whispers of her soul, she has created her own way of serving others whilst still being committed to the delivery of quality services, safe work practices and a safe environment across the organisation. People of Peony work strictly in and with all guidelines they just have more of a genuine love for people and they let that love lead how they deliver all of their services and all of their employees also embody and hold the frequency that is evolving society to be more inclusive and fostering everyone to live their happiest life.

People of Peony’s love extends to individuals and communities navigating life’s challenges. We have a heart for those facing mental health struggles, families in economic hardship, individuals with disabilities, and anyone in need of support and understanding. Our mission is fuelled by a profound love for humanity.

Our services are crafted with love to meet the unique needs of our participants.

Each service is a gesture of love, aimed at creating a tapestry of positive change in the lives we touch. Our services are a reflection of our deep care. From offering solace through case management to ensuring stability through housing assistance, we strive to empower individuals and communities. Our goal is to be a source of strength, addressing immediate needs, fostering long-term sustainability, and contributing to the overall well-being of those we serve. It’s our way of sharing love in action.

Our caring spirit is the heartbeat of our mission. We care because we believe that everyone deserves compassion, support, and opportunities for growth. Our commitment is rooted in the profound belief that every individual and community has the potential to thrive. Through our love-driven initiatives, we aim to create a more compassionate and inclusive society where everyone can experience the warmth of care and understanding.



Whilst Chanell is immensely proud of the work People of Peony have achieved in the first 6 years, they are still just getting started as an organisation. As of today, People of Peony stands as a testament to the power of love in action, actively involved in uplifting our community. Looking ahead, our vision is to expand the reach of our love. We aspire to forge deeper connections, infuse innovation into our services, and contribute to enduring positive change. Join us in envisioning a future where love propels individuals to overcome challenges, families are bound together by love’s strength, and communities flourish. Together, with love as our guide, we are weaving a story of resilience, compassion, and shared humanity. Every act of love and support, no matter how small, contributes to a future where love reigns supreme.

Our Team

Chanell Donnolley

CEO & Owner
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Michelle Riley

General Manager NDIS Disability Support
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Julie Johnson

Human Resources Assistant
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Stevie Wigan

Executive Assistant
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Micaela Hill

Execute Assistant
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Rachel Bell

Client Services Manager NDIS Disability Support
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Adriana Riley

Client Services Assistant
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Frequently Asked Questions

What is the NDIS?
The National Disability Insurance Scheme is called the NDIS.
The NDIS provides funding to eligible people with disability under the age of 65 to receive the care of support they need to be able to; spend time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.
It’s a holistic approach – a major reform of disability services in Australia, designed to provide the right support according to each person’s needs and goals.
Find more information on the NDIS website.
The NDIA is the National Disability Insurance Agency.
The NDIA’s role is to implement and manage the NDIS and make sure people with disability continue to get the support they need to live their happiest life.

We have extensive knowledge providing NDIS supports and have been providing NDIS supports since 2018 and were one of the very first innovative companies to provide NDIS support, and we since that time we have supported thousands of people with their NDIS plans and achieving their NDIS goals.

If you need help in a hurry we can organise services to start that day, however most services start within two to five days to make sure we can find the right staff members for you. Our dedicated Client Services team will be able to provide more information based on your particular situation and requirements.

Yes. We have experience providing services to people of all ages. We are an approved NDIS provider.

Yes. We encourage you to participate actively in the selection of your team. Its YOUR life and YOU should choose how you want to live it. We try to match your preferences in relation to your staff. We know some people prefer male or female staff, people with particular language abilities or other skills. We recommend you choose a small team rather than one worker, so you have more than one person who knows you and understands your preferences.

If you have existing support staff that you would like to keep using, they can join our care team. Essentially, if you are happy with them and they satisfy the usual reference and all clearances and compliances, we are able to take them on board so they can continue providing your services.

Yes. We love planning special trips and we love making memories for our clients. Just let us know what you are planning and we will work with you to make it happen. Each situation is different so we are flexible and will consider the welfare of you and our staff.

Yes. Our team can provide transport to medical appointments, other appointments such as the hairdresser, social functions, community events and just about anywhere else you would like to go to access the community to help you live your happiest and most inclusive life.

We strive for consistency of care and provide regularly assigned Support workers. Our goal is to find the perfect match between our clients and support workers based on their needs, hobbies, and interests. Support worker consistency is essential to building strong relationships, and delivering on our philosophy of living your happiest life.

Our Client Services Team has an on call manager for after hours. You can call at any time and one of our Client Services Team will be happy to assist you.

You can do anything within reason to get the most out of your community access. Some transport and costs may be funded by the NDIS and some may not. We will its utmost to help you access things of interest to you irrespective of when they finish.

It against the NDIA Code of Practice for providers to manipulate prices and is just not good business. We align our prices with the NDIS price guide. You do not have to share your plan and it is completely your choice. Whether or not you share your plan with us it will not affect the prices quoted.

All of our support workers are highly trained and experienced to build positive relationships with clients and their families, which helps solidify trust. They have a strong work ethic and am committed to delivering high-quality care in a timely and efficient manner.
All Support workers have experience, high skillset, access to regular training opportunities for their professional advancement, meet all compliances and hold all relevant credentials.
They are happy staff who love their job.

Yes, absolutely! We tailor supports to meet your personalized needs -choice and control is yours. Contact your Client Services Manager to let them know what has changed.

Absolutely! We value your feedback and promote your choice and control in many ways. Please always feel comfortable to speak with your Client Services Manager about your preferences, and we will aim to make sure you are comfortable with your workers.

We are here for you!

Talk to our team today.

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