About

At People of Peony, we go beyond traditional support services, infusing each interaction with genuine heart-centred care.

Our passion lies in delivering not just care but a pathway to your happiest and most fulfilled life. Your well-being is our priority, and we achieve this by crafting personalised, person-centred supports that enhance and uplift your daily experiences.

Compassion, innovation, and experience are the cornerstones of our approach. We pride ourselves on our demonstrated empathy, ensuring that every interaction is marked by understanding, encouragement, and a commitment to your goals and aspirations.

Your dreams are our ambitions, and we’ve already witnessed the transformative impact of helping numerous individuals live independently, build meaningful connections, engage with the community, acquire valuable skills, and seamlessly integrate technology and equipment into their lives for a more fulfilling and joyous existence.


With People of Peony, you’re not just receiving support; you’re gaining a partner dedicated to fostering your unique journey. Together, we focus on your goals and choices, empowering you to live life on your terms. Let us guide you on a path where care is not just a service but a heartfelt commitment to your happiness and fulfilment.

Our Story

People of Peony was born from a simple yet profound belief: that every individual, regardless of their ability, deserves to live a life of dignity, joy, and purpose. As a NDIS-registered provider, we are committed to creating spaces where people feel genuinely cared for, understood, and empowered to achieve their dreams.

Our story is one of growth, driven by heart-centred values and the collective effort of a compassionate team dedicated to making a difference. From humble beginnings, we have grown into a trusted provider known for our heart-centred approach, innovative service delivery, and unwavering commitment to enhancing lives. Our foundation is built on love—love for the people we support, love for their families, and love for the communities that surround them.

A Vision Rooted in Compassion

At People of Peony, we envision a world where diversity is not only accepted but celebrated. We believe that every child, young person, and adult with a disability shares the same hopes and dreams as their peers. Our role is to support those dreams, ensuring that each person has access to opportunities that allow them to thrive and shape their future.

We challenge societal norms that marginalise those who do not fit the perceived “norm” and advocate for inclusive practices that uplift individuals and communities alike. To us, inclusion is more than a concept; it’s a way of life, reflected in everything we do.

Heart-Centred Services

Our services are more than supports—they are expressions of love and compassion, tailored to meet the unique needs of each person.

Innovation and Individuality in Service Delivery

We understand that no two individuals are the same, and our approach reflects this understanding. Our team takes the time to listen, learn, and co-create support plans that honour the individuality of each person. We embrace creativity and flexibility, breaking free from rigid models to offer services that are dynamic and responsive.

By prioritising holistic care, we ensure that persons receive support not only for their physical and practical needs but also for their emotional and social well-being. Our heart-centred approach extends to our support workers, who are trained to create safe, nurturing environments where persons feel valued and understood.

A Commitment to Growth and Positive Impact

People of Peony’s love-driven mission reaches beyond individual supports—we strive to create a ripple effect of positive change. Our impact is felt in the lives of the persons we support, their families, and the broader community. We recognise that when one life is uplifted, the benefits extend far and wide.

We are dedicated to continuous improvement, ensuring our services evolve to meet changing needs and expectations. Through feedback, collaboration, and innovation, we aim to enhance the quality of our supports while maintaining the heart-centred essence that defines us.

Building a Legacy of Love

As we reflect on the journey of the past six years, we are filled with pride for what we have accomplished and excitement for the future. People of Peony is not just a service provider—we are a community, a family bound by a shared mission to foster growth, inclusion, and joy.

Looking ahead, we aspire to deepen our connections, expand our reach, and continue weaving a story of resilience and compassion. We envision a future where individuals with disabilities overcome challenges with confidence, families are strengthened by love’s enduring power, and communities flourish as they embrace diversity and inclusion.

Together, we are shaping a world where every individual can experience belonging, purpose, and love. Every act of support, no matter how small, contributes to a brighter future. Join us on this journey as we continue to make love the guiding force behind all that we do.

Our Team

Chanell Donnolley

CEO & Owner
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Michelle Riley

General Manager NDIS Disability Support
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Julie Johnson

Human Resources Assistant
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Micaela Hill

Executive Assistant
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Rachel Bell

Client Services Manager NDIS Disability Support
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Adriana Riley

Client Services Assistant
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Taliesha Shayler

Client Services Manager
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Patrick Brunner

Client Services Manager
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Frequently Asked Questions

What is the NDIS?
The National Disability Insurance Scheme is called the NDIS.
The NDIS provides funding to eligible people with disability under the age of 65 to receive the care of support they need to be able to; spend time with family and friends, greater independence, access to new skills, jobs, or volunteering in their community, and an improved quality of life.
It’s a holistic approach – a major reform of disability services in Australia, designed to provide the right support according to each person’s needs and goals.
Find more information on the NDIS website.
The NDIA is the National Disability Insurance Agency.
The NDIA’s role is to implement and manage the NDIS and make sure people with disability continue to get the support they need to live their happiest life.

We have extensive knowledge providing NDIS supports and have been providing NDIS supports since 2018 and were one of the very first innovative companies to provide NDIS support, and we since that time we have supported thousands of people with their NDIS plans and achieving their NDIS goals.

If you need help in a hurry we can organise services to start that day, however most services start within two to five days to make sure we can find the right staff members for you. Our dedicated Client Services team will be able to provide more information based on your particular situation and requirements.

Yes. We have experience providing services to people of all ages. We are an approved NDIS provider.

Yes. We encourage you to participate actively in the selection of your team. Its YOUR life and YOU should choose how you want to live it. We try to match your preferences in relation to your staff. We know some people prefer male or female staff, people with particular language abilities or other skills. We recommend you choose a small team rather than one worker, so you have more than one person who knows you and understands your preferences.

If you have existing support staff that you would like to keep using, they can join our care team. Essentially, if you are happy with them and they satisfy the usual reference and all clearances and compliances, we are able to take them on board so they can continue providing your services.

Yes. We love planning special trips and we love making memories for our clients. Just let us know what you are planning and we will work with you to make it happen. Each situation is different so we are flexible and will consider the welfare of you and our staff.

Yes. Our team can provide transport to medical appointments, other appointments such as the hairdresser, social functions, community events and just about anywhere else you would like to go to access the community to help you live your happiest and most inclusive life.

We strive for consistency of care and provide regularly assigned Support workers. Our goal is to find the perfect match between our clients and support workers based on their needs, hobbies, and interests. Support worker consistency is essential to building strong relationships, and delivering on our philosophy of living your happiest life.

Our Client Services Team has an on call manager for after hours. You can call at any time and one of our Client Services Team will be happy to assist you.

You can do anything within reason to get the most out of your community access. Some transport and costs may be funded by the NDIS and some may not. We will its utmost to help you access things of interest to you irrespective of when they finish.

It against the NDIA Code of Practice for providers to manipulate prices and is just not good business. We align our prices with the NDIS price guide. You do not have to share your plan and it is completely your choice. Whether or not you share your plan with us it will not affect the prices quoted.

All of our support workers are highly trained and experienced to build positive relationships with clients and their families, which helps solidify trust. They have a strong work ethic and am committed to delivering high-quality care in a timely and efficient manner.
All Support workers have experience, high skillset, access to regular training opportunities for their professional advancement, meet all compliances and hold all relevant credentials.
They are happy staff who love their job.

Yes, absolutely! We tailor supports to meet your personalized needs -choice and control is yours. Contact your Client Services Manager to let them know what has changed.

Absolutely! We value your feedback and promote your choice and control in many ways. Please always feel comfortable to speak with your Client Services Manager about your preferences, and we will aim to make sure you are comfortable with your workers.

We are here for you!

Talk to our team today.

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